Contact Us

100% Customer Satisfaction, 365 Days a Year

Our in-house support team is available 7 days a week, 365 days a year. Email or use the contact form below for our fastest response. You can also reach us via text, WhatsApp or phone.

if you have a product question about which bike may be right for you, sizing or features, or a service questions. You can also schedule a virtual visit for a video chat. Our goal is 100% customer satisfaction.



We answer calls, Monday - Friday, 9:00 am - 5:00 pm EST

1 (917) 819-1665 

We are offline Tuesdays, 2 pm - 3 pm, for a short team meeting. Send us an email and we will get back to you asap!

Hours: Monday - Sunday, 9:00 am - 10:00 pm EST 


For technical issues, please shoot us a message with a description of your issue. Please upload images and videos to the Dropbox Link below:

1. Email: 

2. Dropbox Link for Images and Videos



Need a Mechanic?:

While any bike shop can help, click HERE to find our list of recommended local bike shops

Our TriBeCa Office:

Our office is by appointment only. You can email us to set up an appointment to check out our line of bicycles. You must contact us beforehand to ensure we have the size/model you are looking to see on hand. While we look forward to seeing you, all in office appointments are limited to 30 minutes as they are staffed by operational personnel and not a retail storefront with a dedicated sales team.



Our virtual visits are video chats with an in house team member from our NYC showroom. Simply select the type of visit you need, a time and input your info below.

For more info on our virtual visits click here