Contact Us

100% Customer Satisfaction, 365 Days a Year

Our in-house support team is available 7 days a week, 365 days a year. Email or use the contact form below for our fastest response. You can also reach us via text, WhatsApp or phone.

if you have a product question about which bike may be right for you, sizing or features, or a service questions. You can also schedule a virtual visit for a video chat. Our goal is 100% customer satisfaction.

CONTACT INFORMATION

 

We answer calls, Monday - Friday, 9:00 am - 5:00 pm EST

1 (917) 819-1665 

We are offline Tuesdays, 2 pm - 3 pm, for a short team meeting. Send us an email and we will get back to you asap!

Hours: Monday - Sunday, 9:00 am - 10:00 pm EST

info@prioritybicycles.nyc 

     

For technical issues, please shoot us a message with a description of your issue. Please upload images and videos to the Dropbox Link below:

1. Email: info@prioritybicycles.nyc 

2. Dropbox Link for Images and Videos

 

 

Need a Mechanic?:

While any bike shop can help, click HERE to find our list of recommended local bike shops

Our TriBeCa Office:

Our workshop is open for contactless pickup only, sorry!

SEND A NOTE USING THE FORM

REACH OUT FOR A VIRTUAL VISIT

Our virtual visits are video chats with an in house team member from our NYC showroom. Simply select the type of visit you need, a time and input your info below.

For more info on our virtual visits click here