Contact Us
100% Customer Satisfaction, 365 Days a Year
Our in-house support team is available 7 days a week, 365 days a year. Email or use the contact form below for our fatest response. You can also reach us via text, whatsapp or phone.
if you have a product question about which bike may be right for you, sizing or features, or a service questions. You can also schedule a virtual visit for a video chat. Our goal is 100% customer satisfaction.
CONTACT INFORMATION
We answer calls, Monday - Friday, 9:00 am - 5:00 pm EST
1 (917) 819-1665
We are offline Tuesdays, 2 pm - 3 pm, for a short team meeting. Send us an email and we will get back to you asap!
Hours: Monday - Sunday, 9:00 am - 10:00 pm EST
For technical issues, please shoot us a message with a description of your issue. Please upload images and videos to the Dropbox Link below:
1. Email: info@prioritybicycles.nyc
2. Dropbox Link for Images and Videos
Need a Mechanic?:
While any bike shop can help, click HERE to find our list of recommended local bike shops
Our TriBeCa Office:
Our workshop is open for contactless pickup only, sorry!
SEND A NOTE USING THE FORM
REACH OUT FOR A VIRTUAL VISIT
Our virtual visits are video chats with an in house team member from our NYC showroom. Simply select the type of visit you need, a time and input your info below.
For more info on our virtual visits click here
