A MESSAGE TO OUR PRIORITY COMMUNITY
WE ARE SHIPPING! During these uncertain times, please know that our small but mighty team is here for you! As long as FedEx is operating, and our teams in New York and Pennsylvania can safely work, we’ll be shipping bicycles and accessories from our PA facility on a daily basis. With the increased volume of online shopping and shipping across the country and around the world, we recommend making your purchases early. We are experiencing longer shipping times than normal..
PSA: Our individual product pages reflect the most accurate back-order and ship dates for each model. These dates are updated in real-time for future purchases, and we anticipate selling out of most models before the date posted. Secure your ship date with a back-order, which can be cancelled at any time for a full refund before your bicycle ships.
With cycling so popular, bicycles are moving quickly! All in-stock items are shipping same business day. For any back ordered items, the ship date is noted on the item when you select it before adding to cart. Important: Due to industry-wide demand, we anticipate selling through stock, even in back order status. So, we strongly recommend purchasing via back order now to reserve your place in the next allocation of bicycles. You can always cancel your order for a full refund before we ship.
NYC CONTACTLESS PICK-UP:
If you live in NYC, we're offering CONTACTLESS BICYCLE PICK-UP at our TriBeCa showroom (174 Hudson Street)—a safe way to receive your fully-assembled and sanitized bicycle while cutting down on person-to-person interaction. Available M-F from 9am-5pm.
Here's how it works: Select NYC Pick-Up as your shipping option at checkout, we’ll assemble your new bicycle within 2-3 business days, sanitize it thoroughly, schedule a time for you to come get it, and securely lock it up in front of our showroom 15-minutes before you arrive. It's a simple, sanitary way to receive your new bike.
TIPS & TRICKS:
With the increase in cycling, we encourage you to download our Tips & Tricks to help you be safer and more prepared for your commute, casual cruises, or family rides. Click here to download now (PDF).
Please be sure to follow the advice of health care professionals for general safety and sanitation tips. If you have questions, simply want to connect with a real human during these isolating times, or have any other essential tips, please shoot us an email (firstname.lastname@example.org) or text/call us (917-819-1665).
Remember, we’re all in this together and we will prevail!
Dave & The Priority Team