Warranty Forms and Links

We're here to help!


Here, you can register your serial number

Click the appropriate link to submit your warranty. We require specific information to better understand the issue. The link will bring you to a form that allows us to collect the necessary information.

We review these forms on a regular basis, but for the fastest processing, please alert us via email (info@prioritybicycles.com), or text message (917 819 1665) to let us know the form is complete or if you run into any issues. Additionally, if you have any questions about which form is most appropriate for your claim, or whether a warranty submission is necessary, please reach out.

Frame and fork Warranty 

Wheel warranty 

Motor Warranty 

Battery Warranty 

Charger Warranty

Display Warranty 

174 Hudson Brake Warranty

Gates Component Warranty

For Pinion Warranty click here

For TRP, Tektro, Promax, Hayes or Enviolo Warranty Please email us or stop by your local bike shop to get it processed.


As an online retailer, we do 100% of our sales through prioritybicycles.com. It allows us to sell the highest quality at the best prices. If you are in New York or plan to be in New York, you can email us to set up an appointment to check out our line of bicycles.

Looking for a Service Center? See our Preffered Service Center locations HERE.

NOTE: Until further notice, our NYC showroom is open for contactless pickup ONLY. We hope to allow in-person visits as soon as we are able.