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THE BENEFIT OF PRIORITY BELT DRIVE BICYCLES
Better Riding by Belt...It's a Priority
Xtracycle Cargo Bicycles
The Leader in Safe, Intuitive, and Fun Family Cargo
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Here, you can register your serial number
*Be sure to have your order number and serial number on hand when reaching out about a warranty. Your order number was emailed to you after you purchased the bike. Your serial number is found on a barcode on the underside of the bike.
Click the appropriate link to submit your warranty. We require specific information to better understand the issue. The link will bring you to a form that allows us to collect the necessary information.
We review these forms on a regular basis, but for the fastest processing, please alert us via email (info@prioritybicycles.com), or text message (917 819 1665) to let us know the form is complete or if you run into any issues. Additionally, if you have any questions about which form is most appropriate for your claim, or whether a warranty submission is necessary, please reach out.
Battery Warranty Evaluation Form
Charger Warranty Evaluation Form
Disc Brake Warranty Evaluation Form
Display Warranty Evaluation From
Frame and Fork Warranty Evaluation Form
Hub Motor Warranty Evaluation Form
Mid Moto Warranty Evaluation Form
Wheel Warranty Evaluation Form
Gates Component Warranty
Pinion Warranty
For TRP, Tektro, Promax, Hayes or Enviolo Warranty Please email us or stop by your local bike shop to get it processed.
As an online retailer, we do 100% of our sales through prioritybicycles.com. It allows us to sell the highest quality at the best prices. If you are in New York or plan to be in New York, you can email us to set up an appointment to check out our line of bicycles.
Looking for a Service Center? See our Preffered Service Center locations HERE.
NOTE: Until further notice, our NYC showroom is open for contactless pickup ONLY. We hope to allow in-person visits as soon as we are able.