Sorry about that! Don't return your bike to the store - instead simply email (firstname.lastname@example.org), text (917-819-1665) or call us and we'll help. We're a small company who really cares about the satisfaction of our riders. Email and text are often our quickest response. We're here to help 7-days a week, 365-days a year and only want you to have a great experience with your new bike. Please include video or photos when possible & we'll get right back to you.
Check out our V-Brake Adjustment video
No worries! The clicking is totally normal. All 3 speeds click, especially in gears 2 and 3 They have always done this. It's just how the mechanism works. Some people say the clicking gets softer as the hub wears in, either that or you just stop hearing it. Either way, in a month you won't hear it anymore!
Our tires are puncture resistant, not puncture proof. We wish we could provide that guarantee, but thorns, glass, and potholes sometimes get the better of our goals to be low maintenance. With that being said, our tires have a puncture resistant liner built-in that makes them much tougher than normal bike tires and more resilient against everyday debris in the road. As long as you keep them pumped up regularly (we recommend every 2-3 weeks) they’ll hold up very well up against all the sharp stuff along the way.
Yes! Each bike comes standard with a kickstand!
Belt drives generally last 2-3 times longer than a regular bike chain. The greatest benefit of having a belt is that you don’t have to lubricate it and it will never rust, but you do have to hose or wipe it off every once and again. Road debris can get stuck in the teeth of your belt and start to wear away at other components in your drive train. This is when you’ll usually see any type of deterioration.
If your gears are skipping (often dropping from gear 2 to gear 1), you need to fix the gear alignment. The fix for the gears slipping is super easy and once your gears are properly aligned the problem won't come back! Check out THIS GUIDE for the fix. Please note that the Priority Classic gear alignment is not the standard alignment for Shimano hubs, it’s a unique alignment for Priority Bicycles.
Our bikes come about 95% assembled. All you have to do is install the handlebars, front wheel, pedals, front brake, and seat post. We include all the tools necessary to build the bike and have a detailed instructional video to walk you through the entire build (above). We recommend having a bike shop build your bike or, if you choose home assembly, to have a bike shop safety check your bike before you ride. We also have additional instructional videos at www.prioritybicycles.com/instructions.
Priority Bicycles provides its bicycle frames and forks with a five (5) year warranty against material and workmanship defects. All components on your bicycles are backed by a one (1) year warranty against manufacturing defects. This warranty does not cover paint or decals and can be void if the bicycle was not professionally assembled, has been modified or has been subject to beyond normal wear and tear. This warranty does not cover return shipping to Priority, nor does it cover any labor involved in frame, fork or other component replacement. Product defects must be confirmed by either photograph or a professional bicycle mechanic. This warranty is valid only for original owners in the continental United States.